Terms and Conditions

As a user of you acknowledge that the use of this website, including transactions made, is/are subject to our terms and conditions. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at

We are a UK registered company. The Pet and Equine Company Ltd.
Our company registration number is:09862212
Our VAT number is: 231381830

1. About these Terms and Conditions
1.1 In these terms and conditions “we”, “us”, “our”, “Pet and Equine” and “The pet and Equine Company” mean The Pet and Equine Company Ltd. “You” means you as a user and customer of
1.2 These terms and conditions constitute the contract between us and you for the use of this website and the supply of Products and Services. No other terms and conditions shall apply unless we agree to vary it in writing or by email.

2. General
2.1 As a user of this website you should be aware that The Pet and Equine Company Ltd holds the right to change these terms & conditions at any point and recommend that you read them every time that you use the website.
2.2 Upon visiting this website you confirm that you have the authority to bind yourself and/or any business that you represent to these terms and conditions.
2.3 When registration is required to use a service on this site you agree to provide complete and accurate information.
2.4 You are responsible for the safety of your password and personal details and are encouraged not to share these details with anyone. If you are concerned for the safety of your account then you must inform us immediately.
2.5 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
2.6 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to

3. Order Acceptance & Delivery
3.1 Upon completing a transaction you will be sent an email acknowledging your order to the email address provided by you. This email will detail the products you have ordered. To avoid doubt this email does not constitute an order confirmation nor order acceptance.
3.2 By placing an Order, you make an offer to us to purchase the Products you have selected based on these terms and conditions. We hold the right to decline your offer at our discretion if necessary.
3.3 Your order will have been accepted only when we dispatch to you the products that you have ordered.
3.4 We will make reasonable efforts to deliver goods within the timescales that are estimated on this website. Delays occur occasionally due to factors out of our control and The Pet and Equine Company Ltd shall not be liable for any delay or failure to deliver of products within the timescales.
3.5 We will deliver your products to the address shown on your order details email.
3.6 Title to and risk of loss of your order will pass to you upon delivery of the products to the address you gave and stated on your order details. Any damages or missing items MUST be notified to the courier upon delivery.
3.7 If you (the customer) request, with us or in direct contact with our courier, the parcel(s) to be left at the property without signature then title to and risk of loss passes to you upon delivery.
3.8 Our delivery charges are set out on the “Delivery” section on the website.
3.9 Claims for missing parcels must be made within 28 days of despatch of the parcel. If you (the customer) do not contact us within this period we will be unable to investigate/replace/refund the order.

4. Payment
4.1 Your products will only be delivered only when we have received full payment and complete and accurate information for delivery has been given.
4.2 For the protection of both you and The Pet and Equine Company Ltd we will sometimes validate personal information given to us during the order process with third-party organisations. By submitting these details you agree to these checks and all data will be treated in accordance with the Data Protection Act 1998.
4.3 A great effort is made to ensure prices listed on the website are correct, however errors may sometimes occur. If we discover that an error in the price of goods that you have ordered has occurred we will contact you as soon as reasonably possible and you will be given the option to pay the correct amount or cancel your order and given a full refund. If we cannot contact you using the information provided by you then we will treat the order as cancelled.
4.4 If you purchase an item listed as in stock on the website and when processed we find that it is currently out of stock you will be contacted as soon as reasonably possible by email or phone. You will be given the option to cancel your order or wait until the item returns to stock at which point it will be dispatched to you.
4.5 All prices are inclusive of VAT.

5. Returns Policy
5.1 Please see our “Returns” section.
5.2 Many of our products offer a 12 month guarantee from the date of receipt, providing they are used in accordance with the manufacturers recommendations. We hold the right, if necessary, to return products to the manufacturer for their assessments/comments. Please allow 30 days for an exchange or refund in these circumstances. This is in addition to your statutory rights.
5.3 We are unable to handle and inspect returned items unless they are clean and dry due to Health and Safety regulations. This is in particular reference to horse clothing and footwear. This clause is in accordance with the Health and Safety at Work Act 1974.
5.4 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.
5.5 You cannot cancel your contract if you have removed any sealed packaging on a product or purchased goods that are non-returnable. Non-returnable items will be stated on their respective product pages. Confirmed Non-returnable items include: Personalised or Special Order items, Riding Hats, Underwear, Grooming Kit, Numnahs and Saddle Pads.
5.6 If you have received the goods before you cancel your contract then (unless, under clause 5.5, for which you do not have a right to cancel) you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you.
5.7 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. On receipt of the goods and after inspection we will credit you the amount you paid for the goods.
5.8 When refunding the cost of delivery only the basic cost of delivery will be refunded. This means that any enhanced delivery options chosen by the customer will not be refunded. This is in line with current regulations.
5.9 Goods returned must be returned in the condition they were received in. This includes all packaging which must be intact and complete, ready for resale. Items must be returned with protective packaging and tape, labels or glue must not be applied directly to product packaging as this will result to damage. We hold the right to deduct the costs of these damages from the amount to be re-credited to you.
5.10 Non-faulty items must be returned or we must be notified of their despatch for return within 14 days of their arrival to the customer. If we are notified within the first 14 days the customer has another 7 days for the product to arrive back to us. If we receive an item after these periods we hold the right to charge the customer for the item to be returned to them and no refund will be issued.

6. Our Liability
6.1 These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products and any Services.
6.2 Nothing in the Terms and conditions shall limit or exclude our liability (1) for death or personal injury caused by our negligence, fraud or any breach of the obligations implied by applicable compulsory national laws as to title or any liability which cannot be excluded by law.
6.3 Subject to clause 6.2 we will not be liable under the Contract between us and you for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind whatsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
6.4 Subject to clause 6.2 our maximum aggregate liability under the Contract shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) and/or Services.
6.5 The Pet and Equine Company will make reasonable attempts to ensure the accuracy of any information or data on this website is correct but makes no representation, warranty of any kind expressed or implied, or otherwise regarding the content, availability of the website, fixing of defects, that it will be timely or error-free, or that the site or server that it is hosted on is free of viruses or harmful content.
6.6 The Pet and Equine Company will not be responsible or liable for any loss of material uploaded or sent through the website and accepts no liability for any loss or damages caused from the action taken on the website or in reliance of the information contained on the site.
6.7 We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we cannot be held responsible or liable for any losses caused as a result of unauthorised access to information you provided.
6.8 As a consumer, you may have statutory rights which may be in addition to the rights set out in these terms and conditions, statutory rights may be obtained from citizen’s advice organisations. No provisions of clause 6 affect your statutory rights as a consumer. In addition, this clause does not affect your right to return the Products as per clause 5.
6.9 The material on this website is provided for general information only and does not constitute advice on which you should rely. You should not use the information on the website to make any decisions or take any action without seeking professional or specialist advice.
6.10 This website may contain links to other websites which we will not be responsible for the practices of.
6.11 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.12 If you do not receive goods ordered within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing of the problem within 60 days of the date on which you ordered the goods.

7. Ownership of rights
7.1 You agree to acknowledge that all copyright, trademarks, content, material, and data made available to you as part of your use of this website is owned by us or our licensors. You may only use this material with express permission from an authorised member of our staff or our licensors.
7.2 You acknowledge that the download and use of material and/or content may only be used for the purpose of using this website. Any other use of content is strictly prohibited and you agree not to copy, plagiarise, use illegally, reproduce, lift, publish, exploit, display, or distribute the content on this website.
7.3 All rights, including copyright, in this website are owned by or licensed The Pet and Equine Company Ltd. Use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
7.4 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
7.5 The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
7.6 We reserve the right to withdraw linking permission without notice.

8. Discount Codes
8.1 From time-to-time Promotional Voucher codes will be issued in promotions at the discretion of The Pet and Equine Company. Codes issued will only be valid for website sales and only one promotional code is redeemable per transaction unless otherwise stated.
8.2 Promotional Codes have no cash redemption value and are not transferrable or assignable. Unless otherwise stated Promotional Codes may not be used in conjunction with any other promotion or special offer.
8.3 Promotional Codes may not be used to discount the purchase of Gift Vouchers. Gift Vouchers will be issued at the price paid for them.
8.5 We hold the right to decline the use of vouchers or codes if we believe it to have not met clauses 8.1, 8.2, 8.3 or 8.4.

9. Privacy Policy and Third-party rights
9.1 You acknowledge and agree to be bound by the terms of our privacy policy.
9.2 Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

10. Law, Jurisdiction and language
10.1 This website, any content contained therein, and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.
10.2 All contracts are concluded in English.

11. Customer Rewards (Loyalty Scheme)
11.1 Customer Rewards Points will expire after 12 months of inactivity on an account.
11.2 The Pet and Equine Company reserve the right to terminate and cancel the balance of points on customers’ accounts at any point and no payment or compensation will be reimbursed if the account has been inactive for the stated time (11.1).
11.3 We will issue one customer loyalty account per person. Additional loyalty accounts will be deleted.